Secrets of Search Marketing from Practice

+Thom Disch, President and CEO of Handi-Ramp, spoke in my Internet Marketing classes this week at +Aurora University about pay-per-click (PPC) and search engine optimization (SEO).  Internet Marketing is a class in our Digital Marketing Minor.

The timing was great as this is the week that the students are really getting into their PPC campaigns for the +Google Online Marketing Challenge (GOMC). The day students have prepared their pre-campaign reports and are ready to submit to Google next week.  Evening students are just starting their eight week class but have already picked their candidate companies.  Students will receive a $250 budget to create a campaign for a company and will have three weeks to optimize their campaign using the marketing analytics available in AdWords.

Search Marketing is Top Lead Source

Thom talked about using paid and organic search as key forms of digital media to bring leads to his small business. He bought Hand-Ramp about a decade ago on a 'shoestring' budget.  The company sells wheelchair and van ramps to assist entering vehicles, among other products.  The firm specializes in products for accessibility but can also help people get their dog in their van more easily with its pet ramp line.

Thom Disch from Handi-Ramp Helps Students Optimize PPC Campaigns for AdWords

Research and Plan Before Implementation

Thom emphasized the importance of planning before developing the AdWords plan and encouraged the use of tools like Google Trends and the Keyword Planner to understand search patterns before bidding on key terms.  He also warned that certain industries have terms that are quite expensive. The term "mesothelioma," for example, is bid on by plaintiff's attorneys in personal injury cases. The payoff from these cases can be quite high and therefore the search terms can run in the hundreds of dollars per click.

Monitor and Adapt to Optimize

Thom also said that keyword prices can change as the campaign progresses.  He urged the students to monitor their campaigns carefully and make good use of the marketing analytics tools in AdWords.  If possible, he suggested using a specific landing page for each campaign and linking Google Analytics to AdWords to get more insight into the results of the campaign. Thom also suggested the students set their budgets at a lower rate in the first week and then spend more money as they learn about what is working in their campaigns.

We thank Thom Disch for visiting our class and wish him continued success at Handi-Ramp. Thanks for making yourself available to the classes for future coaching. We look forward to working with you.

By Debra Zahay-Blatz.
You can find Debra on Google+ and Twitter as well as LinkedIn.

The True ROI of Search and Display Advertising

Paid and organic search can work together

In Internet Marketing class this week we are talking about paid and organic search.  I have noted in the past that paid and organic search work together.  In classes, we have seen that overall interest in a company increases when they start running paid advertisements.  Phone and other inquiries increase after a few weeks and then stop when the paid search campaign ends.  I have also seen information on this effect presented at practitioner conferences.  While I have not seen a good study that is able to measure the offline impact of search, there is also some academic evidence that paid and organic search work together.

From Harvard Working Paper, Do Display Ads Influence Search, by Kireyev, Pauwels and Gupta 2/9/13

Paid and display ads can influence each other

This graphic from a Harvard Working Paper indicates that the paid search and display ad budgets can also work together to create results. I found this reference to a recent academic study in a Search Engine Land blog post by +Greg Sterling.  The authors are Pavel Kireyev, Koen Pauwels and Sunil Gupta.  These academics found some interesting results using data from a U. S. bank that used display advertising to obtain new checking account customers.

Appropriate metrics are complex, indicate high ROI

The display advertising generated more search volume, clicks and conversions but the effect took about two weeks.  The authors were also able to make some attributions regarding budgeting decision.  According to these calculations, a dollar invested in display ads returns $1.24 and a dollar invested in search ads returns $1.74, which would suggest a far larger investment (36% increase) in search advertising in this context.

As the authors note, standard measurements such as Click-through rate CTR and Cost per acquisition (CPA) are static measures that don't take into account what may happen over time.  This study suggests that managers need to step up their game in terms of metrics in order to capture these search effects accurately. The metrics are beyond those normally used in practice.

By Debra Zahay-Blatz.
You can find Debra on Google+ and Twitter as well as LinkedIn.